Collection: TERMS & CONDITIONS

 

Welcome to Pet Chillmart!

These Terms & Conditions govern your use of the Pet Chillmart website and your purchase of products from our online store.

By visiting our website, browsing our products, creating an account, or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or place an order.

1. About Pet Chillmart

Pet Chillmart is an online pet store offering products and accessories for pets, including:

• Dog Products

• Cat Products

• Products for Other Animals

• Pet Pharmacy & Wellness Products

• New Arrivals

• Pet Accessories

• Other Pet Care Products

Pet Chillmart serves customers in various international markets, including the United States, United Kingdom, Canada, Australia, New Zealand, and other countries where our products and shipping services are available.

We may work with third-party suppliers, manufacturers, fulfillment partners, and shipping providers to process and deliver customer orders.

2. Using Our Website

You agree to use the Pet Chillmart website only for lawful purposes.

You may not:

• Use our website for fraudulent or illegal activities

• Attempt to gain unauthorized access to our website or systems

• Interfere with website security or functionality

• Upload harmful software or malicious code

• Copy or misuse our website content

• Abuse promotions or discounts

• Provide false information when placing an order

• Use our website in a way that may harm Pet Chillmart or other customers

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate.

However, product colors, packaging, dimensions, appearance, and other details may vary slightly from photographs or descriptions.

Product availability may change at any time.

Pet Chillmart reserves the right to correct errors, update product information, change prices, discontinue products, or limit quantities without prior notice.

4. Pet Product Safety

Pet products should always be used according to the manufacturer's instructions and safety recommendations.

Pet owners are responsible for determining whether a particular product is suitable for their individual pet.

Pets should be supervised when using products that could potentially create a choking, swallowing, injury, or other safety risk.

Pet Chillmart is not responsible for injury, damage, or loss resulting from improper use, misuse, modification, or failure to follow product instructions.

If you have concerns about your pet's health or whether a product is appropriate for your pet, consult a qualified veterinarian.

5. Pharmacy and Health-Related Products

Some products available through Pet Chillmart may be categorized as pharmacy, wellness, grooming, or health-related pet products.

Unless specifically stated otherwise, our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Pet Chillmart does not replace professional veterinary advice.

Customers should carefully read product labels, warnings, directions, and manufacturer instructions before using health-related products.

Where appropriate, customers should consult a licensed veterinarian before using health-related products for their pets.

6. Orders and Order Acceptance

When you place an order through Pet Chillmart, you are submitting an offer to purchase the selected products.

You may receive an order confirmation after placing your order. An order confirmation does not necessarily guarantee that your order will be fulfilled.

We reserve the right to cancel or refuse an order for reasons including:

• Product availability

• Pricing or listing errors

• Incorrect customer information

• Payment problems

• Shipping restrictions

• Suspected fraudulent activity

• Supplier or fulfillment issues

• Unusual or suspicious purchasing activity

If an order is cancelled after payment has been received, an applicable refund will be issued to the original payment method.

7. Prices and Payments

Product prices displayed on our website may change without notice.

Applicable taxes, shipping charges, duties, customs fees, or other charges may apply depending on the customer's location and applicable law.

Payments may be processed through third-party payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

8. International Shipping

Pet Chillmart may offer shipping to customers in countries including the United States, United Kingdom, Canada, Australia, New Zealand, and other eligible destinations.

Shipping availability may vary by product and destination.

Delivery estimates are estimates only and are not guaranteed unless expressly stated otherwise.

International orders may be affected by:

• Customs processing

• Import regulations

• Local taxes

• Duties or tariffs

• Carrier delays

• Weather

• Holidays

• Incorrect shipping information

• Supplier delays

• Other circumstances outside our reasonable control

Customers are responsible for providing a complete and accurate shipping address.

9. Free Delivery Promotion

Pet Chillmart may offer Fast, Free Delivery on first-time orders over $35.

This promotion may be subject to:

• Minimum purchase requirements

• Eligible products

• Eligible destinations

• Promotional periods

• Other conditions displayed on our website or checkout

Pet Chillmart reserves the right to modify or discontinue promotional offers where permitted by applicable law.

10. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers may be required to contact Pet Chillmart before returning an item.

Approved refunds will generally be issued to the original payment method.

11. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.

We may request your order number, photographs, videos, packaging information, or other details necessary to investigate the issue.

Depending on the circumstances, Pet Chillmart may provide a replacement, refund, store credit, or another appropriate resolution.

12. Promotions

Pet Chillmart may offer discounts, coupons, special offers, free shipping promotions, and other promotional campaigns.

Unless otherwise stated, promotions may:

• Have expiration dates

• Require a minimum purchase

• Exclude certain products

• Be limited to certain countries

• Not be combined with other offers

Promotion terms displayed at the time of the offer will apply.

13. Intellectual Property

The Pet Chillmart name, branding, website design, text, graphics, photographs, product descriptions, logos, and other website content may be owned by or licensed to Pet Chillmart.

You may not reproduce, copy, modify, distribute, publish, or commercially exploit our content without prior written permission.

14. Third-Party Services

Pet Chillmart may use third-party providers for payment processing, shipping, fulfillment, analytics, advertising, website hosting, email communication, customer support, and fraud prevention.

Third-party services may have their own terms and privacy policies.

Pet Chillmart is not responsible for the independent practices of third-party services.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Pet Chillmart and its owners, employees, affiliates, suppliers, service providers, and partners shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited.

16. Changes to These Terms

Pet Chillmart may update these Terms & Conditions from time to time.

The updated version will be posted on this page and the "Last Updated" date will be changed accordingly.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

17. Contact Us

If you have questions regarding these Terms & Conditions, please contact:

Pet Chillmart
Email: petchillmartsupport@gmail.com