Shipping policy

# Shipping Policy

**Last updated: August 2026**

Thank you for shopping with Pet ChillMart. We currently offer shipping to customers in the United States and other locations where shipping is available.

## 1. Order Processing

Orders are generally processed within **1–3 business days** after payment is successfully received.

Orders are not normally processed or shipped on weekends or U.S. public holidays.

During busy periods, promotions, or unexpected circumstances, processing may take longer.

## 2. Shipping Times

Estimated delivery times for orders shipped within the United States are generally:

**Standard Shipping: 7–15 business days**

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the product, supplier, shipping carrier, destination, customs, weather, holidays, and other circumstances beyond our control.

## 3. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions on selected products or orders.

## 4. Order Tracking

When tracking information is available, we will provide it to the email address associated with your order.

Please allow some time for tracking information to become active after your order has been shipped.

## 5. Multiple Items in One Order

If you purchase multiple products, your items may be shipped separately depending on product availability, supplier location, and fulfillment arrangements.

You may receive separate tracking numbers and packages for the same order.

## 6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you provide an incorrect or incomplete address and the package cannot be delivered, additional shipping or replacement costs may apply.

Please contact us as soon as possible if you notice an error in your shipping information.

## 7. Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery may be affected by circumstances outside our control.

If your package is significantly delayed or appears to be lost, please contact us at **[ petchillmartsupport@gmail.com ]** with your order number so we can review the situation and assist you.

## 8. Damaged Packages

If your package arrives damaged, please contact us within **7 days of delivery**.

Please provide your order number and clear photos of the package and the damaged product. We will review the issue and determine the appropriate solution.

## 9. Customs and Import Fees

For international orders, if available, customers may be responsible for customs duties, taxes, or other import charges imposed by the destination country.

Pet ChillMart does not control these charges.

## 10. Contact Us

If you have questions about shipping or your order, please contact us:

**Pet ChillMart**

**Email:** [ petchillmartsupport@gmail.com ]

We appreciate your business and thank you for choosing Pet ChillMart.