Terms of service
# Terms of Service
**Last updated: August 2026**
Welcome to Pet ChillMart. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read these terms carefully before using our store.
## 1. About Our Store
Pet ChillMart is an online store offering pet-related products to customers in the United States and other supported locations.
We reserve the right to update, modify, or discontinue any product, service, or part of our website at any time without prior notice.
## 2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate.
However, product colors, packaging, dimensions, or appearance may vary slightly from the images shown on our website.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.
## 3. Orders
When you place an order, you are making an offer to purchase the selected products.
We reserve the right to accept, reject, or cancel an order for reasons including product availability, pricing errors, suspected fraud, payment issues, or other circumstances.
If we cancel an order after payment has been received, we will issue an applicable refund to the original payment method.
## 4. Prices and Payments
All prices displayed on our website are subject to change without notice.
You agree to provide accurate and complete billing and payment information when placing an order.
Orders must be successfully paid for before they can be processed.
## 5. Shipping and Delivery
Shipping times and costs may vary depending on the product, destination, shipping method, and supplier.
Estimated delivery times are provided for guidance only and are not guaranteed.
Delays may occur due to carriers, customs, weather, holidays, incorrect addresses, or circumstances beyond our control.
Please review our **Shipping Policy** for additional information.
## 6. Returns and Refunds
Returns and refunds are handled according to our **Return and Refund Policy**.
Please review that policy before making a purchase.
## 7. Prohibited Use
You agree not to use our website or services:
* For any unlawful or fraudulent purpose.
* To violate applicable laws or regulations.
* To interfere with the security or operation of our website.
* To attempt to gain unauthorized access to our systems.
* To submit false, misleading, or fraudulent information.
## 8. Intellectual Property
All content on the Pet ChillMart website, including logos, text, graphics, images, product descriptions, and website design, may be protected by applicable intellectual property laws.
You may not reproduce, copy, distribute, modify, or use our content without permission, except as permitted by law.
## 9. Third-Party Services
Our store may use third-party services, payment providers, shipping carriers, suppliers, or other service providers to operate our business.
Your use of third-party services may also be subject to their own terms and policies.
## 10. Limitation of Liability
To the extent permitted by applicable law, Pet ChillMart will not be responsible for indirect, incidental, or consequential losses arising from your use of our website or purchase of products.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
## 11. Changes to These Terms
We may update these Terms of Service from time to time.
Any changes will be posted on this page with an updated "Last updated" date.
Your continued use of our website after changes are posted means you acknowledge the updated Terms.
## 12. Contact Us
If you have questions about these Terms of Service, please contact us:
**Pet ChillMart**
**Email:** [ petchillmartsupport@gmail.com ]
Thank you for choosing Pet ChillMart.