Refund policy

# Return & Refund Policy

**Last updated: August 2026**

Thank you for shopping with Pet ChillMart. We want you and your pets to be happy with your purchase.

## Returns

We accept eligible returns within **30 days of delivery**.

To be eligible for a return:

* The item must be unused and in its original condition.

* The item must be returned with its original packaging, when applicable.

* You must provide your order number and a description of the reason for the return.

Some products may not be eligible for return for health, hygiene, safety, or other product-specific reasons.

## Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within **7 days of delivery** at **[ petchillmartsupport@gmail.com]**.

Please include:

* Your order number

* A description of the issue

* Clear photos or videos of the product and packaging

We will review your request and, where appropriate, offer a replacement or refund.

## Refunds

Once your return or refund request is approved, we will process the applicable refund to your original payment method.

Depending on your payment provider, it may take several business days for the refund to appear in your account.

## Return Shipping

If you are returning an item because you changed your mind or ordered the wrong product, you may be responsible for the return shipping cost.

If the item is damaged, defective, or incorrect due to our error, we will review the situation and determine the appropriate resolution.

## Non-Returnable Items

Certain products may not be eligible for return, including products that cannot be safely resold for hygiene or health reasons.

## How to Request a Return

Before sending anything back, please contact us at:

**Email:** [ petchillmartsupport@gmail.com ]

Please do not send a return to the shipping address shown on the package without contacting us first. We will provide return instructions when applicable.

Pet ChillMart reserves the right to review return requests individually and apply this policy consistently.